Thank you for choosing to be part of our community at Rainbow ML Ltd, trading as Rainbow Softplay & Cafe (“Rainbow Softplay & Cafe”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regard to your personal information, please contact us at info@rainbowsoftplay.com.

 

When you visit our website https://rainbowsoftplay.com, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our sites and our services.

 

This privacy policy applies to all information collected through our website (such as https://rainbowsoftplay.com), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services").

 

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

 

 

 

TABLE OF CONTENTS

 

1. WHAT INFORMATION DO WE COLLECT?

​

2. HOW DO WE USE YOUR INFORMATION?

 

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

 

4. WHO WILL YOUR INFORMATION BE SHARED WITH?

 

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

 

6. DO WE USE GOOGLE MAPS?

 

7. HOW LONG DO WE KEEP YOUR INFORMATION?

 

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

 

9. DO WE COLLECT INFORMATION FROM MINORS?

 

10. WHAT ARE YOUR PRIVACY RIGHTS?

 

11. DATA BREACH

 

12. CONTROLS FOR DO-NOT-TRACK FEATURES

 

13. DO WE MAKE UPDATES TO THIS POLICY?

 

14. HOW YOU CAN CONTACT US ABOUT THIS POLICY.

 

 

 

1. WHAT INFORMATION DO WE COLLECT?

​

Personal information you disclose to us

In short:  We collect personal information that you provide to us such as name, address, contact information, passwords & security data, and payment information.

 

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us.

 

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect can include the following:

 

Publicly Available Personal Information. We collect first name, maiden name, last name, and nickname; phone numbers; email addresses; business email; business phone number; social media; and other similar data. 

 

Personal Information Provided by You. We collect data collected from surveys; and other similar data.

 

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

 

 

Information automatically collected

 

In short:   Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our Services.

 

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

 

Like many businesses, we also collect information through cookies and similar technologies.

 

Online Identifiers. We collect devices; applications; tools and protocols, such as IP (Internet Protocol) addresses; cookie identifiers; or others such as the ones used for analytics and marketing; device's geolocation; Radio Frequency Identification (RFID) tags; and other similar data.

 

 

 

 

2. HOW DO WE USE YOUR INFORMATION?

 

In short:  We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

 

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

 

We use the information we collect or receive:

 

To facilitate account creation and logon process. If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.

 

To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).

 

To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

 

Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

 

To post testimonials. We post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at info@rainbowsoftplay.com and be sure to include your name, testimonial location, and contact information.

 

Deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

 

Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in competitions.

 

Request Feedback. We may use your information to request feedback and to contact you about your use of our Services.

 

To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).

 

To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.

 

To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and Contractual.

 

To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

 

To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.

 

To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

 

For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

 

 

​

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

 

In short:  We only share information with your consent; to comply with laws; to provide you with services; to protect your rights; or to fulfill business obligations.

 

We may process or share data based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.

 

Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

 

Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

 

Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

 

Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

 

Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

 

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

 

Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

 

 

4. WHO WILL YOUR INFORMATION BE SHARED WITH?

 

In short:  We only share information with the following third parties.

  

We only share and disclose your information with the following third parties. We have categorized each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.

Advertising, Direct Marketing, and Lead Generation

Bing Ads, Google AdSense and Facebook Audience Network

Cloud Computing Services

Google Cloud Platform

Communicate and Chat with Users

Facebook Customer Chat, LiveChat and MailChimp

Content Optimization

Fonts.com Web Fonts, Google Fonts, Instagram embed, Google Site Search and YouTube video embed

Data Backup and Security

Google Drive Backup

Functionality and Infrastructure Optimization

Google Cloud Storage

Retargeting Platforms

AdRoll, Facebook Custom Audience, Facebook Remarketing, Google Ads Remarketing and Google Analytics Remarketing

Social Media Sharing and Advertising

Facebook advertising, Facebook social plugins, Instagram advertising, LinkedIn advertising, LinkedIn social plugins and YouTube social plugins

User Commenting and Forums

Facebook Comments and Google Tag Manager

Web and Mobile Analytics

Facebook Ads conversion tracking, Facebook Analytics, Google Ads, Google Analytics, Google Tag Manager and WordPress Stats

Website Hosting

WordPress.com

Website Testing

Google Website Optimizer

 

​

 

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

​

In short:  We may use cookies and other tracking technologies to collect and store your information.

 

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

 

 

 

6. DO WE USE GOOGLE MAPS?

 

In short:  Yes, we use Google Maps for the purpose of providing better service.

 

This website, mobile application, or Facebook application uses Google Maps APIs. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link.

 

By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service.

 

 

 

7. HOW LONG DO WE KEEP YOUR INFORMATION?

 

In short:  We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 2 years.

 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

 

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

 

In short:  We aim to protect your personal information through a system of organizational and technical security measures.

 

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

 

 

 

9. DO WE COLLECT INFORMATION FROM MINORS?

 

In short:  We do not knowingly collect data from or market to children under 18 years of age.

 

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under the age of 18, please contact us at info@rainbowsoftplay.com.

 

 

 

10. WHAT ARE YOUR PRIVACY RIGHTS?

 

In short:  In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

 

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information; (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

 

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note, however, that this will not affect the lawfulness of the processing before its withdrawal.

 

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

 

Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt-out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.

 

 

 

11. DATA BREACH

 

A privacy breach occurs when there is unauthorized access to or collection, use, disclosure or disposal of personal information. You will be notified about data breaches when Rainbow ML Ltd believes you are likely to be at risk or serious harm. For example, a data breach may be likely to result in serious financial harm or harm to your mental or physical well-being. In the event that Rainbow ML Ltd becomes aware of a security breach which has resulted or may result in unauthorized access, use or disclosure of personal information Rainbow ML Ltd will promptly investigate the matter and notify the applicable Supervisory Authority not later than 72 hours after having become aware of it, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.

 

 

 

12. CONTROLS FOR DO-NOT-TRACK FEATURES

 

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

 

 

 

13. DO WE MAKE UPDATES TO THIS POLICY?

 

In short:  Yes, we will update this policy as necessary to stay compliant with relevant laws.

 

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

 

 

 

14. HOW YOU CAN CONTACT US ABOUT THIS POLICY

 

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO), Ferdal Kaya, by email at info@rainbowsoftplay.com

 

 

 

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

 

Based on the laws of some countries, you may have the right to request access to the personal information we collect from you; change that information; or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days. 

 

​